Complex administrative service delivery, the use of Regix-registers and VPN connectivity with mayoralties and mayoralties.

The practice received First place in the Best Practice in Bulgarian Local Self-Governments 2016/2017, category II. New management technologies and solutions

In 2015 Municipality of Troyan carried out the project "Upgrading the existing and building new central electronic governance systems with the goal to improve the information and communication environment for better administrative service to the citizens and the business". A module is implemented in 2016, which extracts data from over 30 registers of the central administration. By accessing the municipality, the complex administrative service delivery offered the majority of administrative and technical services, and citizens were no longer required to provide information that was available in the registers.

At the beginning of 2016, the municipal administration of Troyan introduced in all 21 mayoralties on the territory of the municipality VPN devices that transfer data and secure internet access in all the settlements in the municipality.

This type of connectivity improved the services provision to the people in the municipality. The built VPN connection made it possible to fully utilize the existing several electronic document systems, thus helping service users in remote settlements and exercising more control over the work of mayoralties.

By building the virtual network, more efficient and easily accessible electronic services for citizens and businesses are provided. All residents of the respective settlements have the opportunity to submit applications, requests, complaints and other letters from citizens without having to travel to the city - municipality centre. With the introduction into the electronic system of the municipality, the documents submitted through the mayoralties reach the respective department or division. Citizens may receive their services through a licensed postal operator, by e-mail or in a manner that they have indicate in their convenience.