Improving Services Through ICT
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In February 2006 the Foundation for Local Government Reform held 6 regional meetings, one in every planning region. The meetings focused on using ICT opportunities in improving administrative customer services. Representatives of municipalities with already established customer service centers, representatives of big municipalities that do not have customer service centers, representatives of district administrations and NGO representatives were invited.
97 Municipal Customer Service Centers are established in Bulgaria to present moment. They can be found under different names - Customer Service Centers, One-stop shop, Front Office etc. Over 50 % of the centers are established with the financial and technical support of FLGR.
Discussions held were on:
- - Customer Service Centers' development;
- Information systems perspectives;
- Capacity and necessary changes in order to create conditions for providing complex administrative services and on-line services;
- Electronic Data and Electronic Signature Act - opportunities for implementing electronic exchange of data information.
97 Municipal Customer Service Centers are established in Bulgaria to present moment. They can be found under different names - Customer Service Centers, One-stop shop, Front Office etc. Over 50 % of the centers are established with the financial and technical support of FLGR.
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