Team of FLGR developed methodologies and questionnaires for civil monitoring of four public services, provided at local level in the municipalities partners in the project " Citizen Monitoring towards Effective Management of Public Resources ", sponsored by America for Bulgaria Foundation.

Citizens and businesses have chosen to be observed the following services:

• Green areas maintenance - Kyustendil Municipality;
• Waste collection / transportation - Municipality Gotse Delchev;
• Home social patronage and Maintenance of municipal roads and street network - Municipality Knezha.

Methodologies are being approved by local authorities in the three municipalities.

Citizen monitoring will be conducted during 6 consecutive months (July-November 2011).

Objectives of monitoring civil service:

• Through regular feedback to the municipal administration to coordinate the services provided with the will of citizens;
• Through citizens propositions the municipality to harmonize its priorities with the priorities of citizens;
• To achieve active citizenship and civic participation in the areas of work of the municipality that are significant to citizens;
• To establish and implement a working model for interaction between citizens and the municipality with the goal improve the public services provided and better ratio "price – quality”;
• To build relationships of mutual trust between citizens and the municipality.

Informational meetings with prospective volunteers who will implement the civil monitoring are to be held by the end of the month.

This project is funded by the America for Bulgaria Foundation.

America for Bulgaria Foundation supports the development and growth of a vibrant private sector in favor of free and democratic Bulgaria. Founded in 2008, ABF is the successor of the Bulgarian-American Enterprise Fund, established by the U.S. Government through the U.S. Agency for International Development. The grants of he Foundation America for Bulgaria Foundation grant continue the relationship of goodwill and friendship between the people of USA and Bulgaria.