At the end of the project "Monitoring of the effective management of public resources" the team of FLGR formulated conclusions and recommendations why the local authorities in Bulgaria should make citizen monitoring of public services at local level frequently used tool of governance:

1. Citizen monitoring is important for improving the quality of public services at local level, especially those who are natural monopolies.

2. Citizen monitoring works in communities of any size - small, medium, large.

3. To achieve real and quick results in provision of services of high quality and in a faster way it is important the citizen monitoring to be initiated or supported by the municipality.

4. Citizen monitoring can be organized and conducted by the municipality, without undue burden of the municipal employees.

5. By citizen monitoring the citizens and the municipality harmonize views and priorities.

6. Citizen monitoring of each service is specific and requires consideration of appropriate tools and duration of the monitoring.

7. Citizen monitoring of public service is a useful tool for the municipal administration to obtain feedback on the level of citizen satisfaction with the service provided.

8. Through regular feedback municipality can assess whether a public service is expedient.

9. By getting propositions from the citizens municipality can improve the quality of the services provided. Conditions for solving emerging problems quickly are created.

10. When local government is responding to proposals made by the community, the citizens are more motivated to participate in the monitoring of the services. This contributes to the establishment of a working model for interaction between citizens and the municipality.

11. Civic monitoring allows the renegotiation of the terms with the service providing companies - both by the citizens and the municipality.

12. Municipality and service providers see the services with the eyes of citizens.

13. Civic monitoring indicates to what extent the conceived and planned by the municipality is functioning and achieves the set goals.

14. Civic monitoring achieves improvement of the service provided by the fact that the provider feels in focus of interest of the citizens. Improvement can occur in the course of the civil monitoring. Thus the management of service delivery companies is improved. Also more efficient spending of public funds I s achieved.

15. Civic monitoring allows the justification of budget expenditures.

16. Civil monitoring is important to establish the municipal budget for next year.

17. Civil monitoring and voluntary participation assists the employees of the municipal inspectorate.

18. It turns out that in the cases of some services people are willing to pay more to achieve quality improvement.

19. When involved in citizen monitoring, the members of the community become familiar with the parameters of operation of the service (when, how much, how), which increases the transparency of the municipality.

20. Citizen participation in monitoring and implementation of the recommendations of the people lead to greater civic activism at local level, civil sector involved in decision making, greater trust between citizens and the municipality.