In the period of 2001-2002 Dobrich Municipality used a web page, constructed within a popular web site for Bulgarian municipalities. The page contained detailed and various information in Bulgarian and English.

Every joint action had positive and negative effects. Acquired experience, normative changes, modern tendencies and requirements in EU pre-accession process pointed that we should change the concept of municipality web page. The step taken complies with consistent efforts of municipal administration for improving administrative customer services.

Each municipal web page should improve access to information and transparency of work. This makes every web page a channel for topical information and customer services provision. The modern web page should be one of the main factors for diminishing corruption channels and enhancing counteraction to corruption.

Government Decision No 866 from December 28, 2002 accepts E-government strategy. In Annex No 3 indicative administrative services for citizens and business are defined by European commission as evaluation indicators of e-government development. There are 4 levels of evaluation of services provision:

On-line provision of services information ;

One-way cooperation ;

Two-sided cooperation ;

Overall on-line services, including provision and payment .

Following these criteria we tried to include all services , whose implementation is feasible through Internet at this stage and does not counteract to current normative legislation. We also consider possible provision of feedback and topical information.

On - line services topic includes following subtopics :

• Files check-up ;
• Appointments on Reception day at the municipality ;
• Mail box for requests, complaints, suggestions
• Application for access to information ;
• Download of service application form

In order to make file s check - up through Internet , customer should insert the register number of his correspondence , as well as the access code given when applying at Customer service center . Appointments for Reception day, mail box massages, application for information access are available by filling in application form and sending it to the pointed e-mail addresses. Application forms require concrete information on services offered.

Customer service center topic includes following subtopics:

• Entrepreneur s service office
• Available services :

- Spatial planning

- Municipal property and privatization

- Economic development

- Civil registration

- Other administrative services

• Normative and administrative changes
• Search for type of service in districts of Balik , Riltsi and Russia 1

Each customer service information consists of required documents, terms, fees, application form which can be downloaded, printed and even sent by e-mail signed, using e-signature.

Back-up information topic includes following subtopics:

• Inquiry participation; E - mail box for requests, complaints, suggestions; Forum

There are two ways of receiving customer service information and sending feedback : by individual approach and by interests .

Topics which are most important and useful for us are:

Economic development topic includes:

• Marketing profile of municipality ; available lots and buildings ; municipal guarantee fund , investment projects, projects needing funding, Partners bulletin , entrepreneur s service office ;

Forthcoming tenders and competitions topic includes:

• For rent , for assigned construction right , for sale , for concession , for sale etc.

Municipal council topic includes:

• Structure , chairman ; Decisions , instructions , regulations .

Information about Dobrich and Municipality can be found in the following topics : About Dobrich , Sights of the city , Administration , Programmes , projects , plans , Contacts , Useful information , News , Links .