A variety of measures are applied in order to improve customer services within the Customer Service Center and its Branch of Civil Status Services. The acquired experience shows that customers are interested in contacts and information about companies, designers, architects, technicians, lawyers, notaries and many others. This kind of information is not available in the municipality. Some administrative services require operation of additional services.

Since the establishment of the Customer Service Center in 2001 to present the quality of services has continuously improved. The managing team of municipal officers takes actions, aiming at facilitating administrative procedures and building on achieved results.

Provision of information about administrative services and activities is conducted professionally. Renewal of information flow is done regularly, as well as inventory of administrative services in order to concert them with normative changes and to facilitate services access.

A set of measures is taken in order to provide integrated customer services:

- Provision of various information from Ministry of Labor and Social Policy, European Information Center Dobrich, Social Services Department and other institutions;

- Coordination between the Customer Service Center and the Regional Adminisitration, Regional Court etc.

In the process of services improvement the idea for alternative services provision was developed. It presents the possibility for customer service specialists to provide contact and advertising information about their activity to citizens. An advertising fee of 5 BGN per month was voted by the Dobrich Municipal Council for companies providing alternative customer services.

In Customer Service Center 2 information boards for advertisements were installed. Information was disseminated in the media in order to attract public interest in customer services. By providing new alternative services the municipality management is determined to prove transparency in its activities, to provide alternatives of customer services and to counteract corruption.

Clients of the Customer Service Center are pleased by the alternative customer services because they have the opportunity to choose and to contact desirable specialists/experts. The information provided helps citizens in their selection and saves them time and money.